As its subtitle indicates, readers of Shut Up and Listen will quickly master the 10 easy steps that virtually guarantee they will communicate much more effectively. By helping readers develop new and better listening skills – and sharpening whatever skills they already possess – the readers are sure to come away more acutely aware of what other people are actually telling them – or are attempting to hide from them. Taking that same listening process a step further, readers will also discover how to listen more carefully to what comes out of their own mouths, thus making them a much more effective all-round communicator.