Frequently Asked Questions (FAQs)

Q

I found an interesting book- how do I pay for it?

A

Found something that you want to read further? All you need to do is:

  1. to first create an account with eSentral.
  2. After creating an account, you need to login into your account.
  3. Click on the book that you want to purchase, select buy.
  4. After selecting buy, your book will be added to the basket.
  5. Click Checkout and then Click Payment.
  6. You will be directed to the payment gateway. Select the method of payment there.

Q

How do I create an eSentral account?

A

Create an eSentral account by clicking Click here to register. Fill in all the required fields. Then click register.

Q

I already have an account with eSentral and have already bought a book- how do I read this book?

A

So you have purchased your e-book. In order to read this book, all you need to do is:

  1. Download the eSentral app on Apple appstore
  2. After downloading, sign into the eSentral e-reader using your username and password.
  3. Then, you will enter your virtual library.
  4. Click on the Account tab at the bottom of the eSentral e-reader. All your purchased books will be displayed here.
  5. Download your book.
  6. Click on the Library tab at the bottom of the eSentral e-reader to go to your virtual library.
  7. Click on the book that you want to read and start reading.

Q

Deactivation: Sometimes I can't download or read the books that I have bought. What can be done if that's the case?

A

So you have purchased your e-book but can't seem to be able to download or read it. In order to rectify this, you will need to deactivate your device.

*Your books will still be available to be downloaded again after deactivation

All you need to do is:



Android Users

  1. After logging in to your E-Sentral Apps, go to the top-right corner and find the 'Profile' link
  2. This will pops up Profile Information where you can deactivate your device. Tap on the 'Deactivate' button to deactivate.
  3. You'll be directed to the login screen again. You will then need to log in and try to re-download the ebook you wanted to read.




iOS Users

  1. After logging in to your E-Sentral Apps, go to the top-right corner and find the 'Profile' icon
  2. This will pops up Account Info where you can deactivate your device. Tap on the 'Deactivate' button to deactivate.
  3. You'll be directed to the login screen again. You will then need to log in and try to re-download the ebook you wanted to read.

Q

I can't remember my password. How do I assess eSentral?

A

Just click on forgot password and then provide your e-mail address or login ID.
A new password will be sent to your e-mail.
After signing in using your new password, change your password and you can assess the portal as usual.

Q

How do I find what I am looking for at eSentral bookstore?

A

There are several ways to find what you are looking for at the bookstore:

  1. Search by shelf e.g. Latest, Bestseller, Reader's Choice, Recommended.
  2. Search by genre in the Categories' tab
  3. Serach by title/ author at the search box at the bottom of the page

Q

How do I contact eSentral

A

There are several ways that you can contact us.

  1. Call us at our support line at 03-80516390
  2. Drop us an e-mail at info@e-sentral.com
  3. Leave a comment on our facebook.